Shipping policy
8. DELIVERY
8.1 Changes to the shipping address must happen within 24 hours so that we can ensure our third party warehouses have time to make the change, otherwise this change could incur a surcharge. Whilst every effort will be made to accommodate the address change request, we cannot guarantee that we will be able to make this change before the Product(s) ship. As a result, address change fees may apply.
8.2 For international deliveries, we may agree a shipment term with you in your order confirmation which will be construed in accordance with Incoterms, 2010.
8.3 If you fail to take delivery of the Products:
8.3.1 delivery will be deemed to have taken place on the date for delivery;
8.3.2 risk in the Products will pass to you; or
8.3.4 we may (without prejudice to any of our other rights) dispose of the Products.
8.4 For Dome Products, a recipient is required to be present at the address to sign and confirm receipt of goods in satisfactory condition. Our delivery partner will call you prior to delivery to book in a delivery appointment.
8.5. Failure to provide us with the correct delivery address or contact number may result in a re-direction charge of full price.
8.6 The time it takes for us to ship the Products depends on stock levels and will be specified to you at the time you place your order, or failing that, by email following our receipt of your order.
8.7 The time it takes to deliver the Products once they have been shipped depends on the delivery service we use, which depends on the type of Product and your location. Delivery timings will be shown on product page at time of purchase.
8.8 Since we use a third party delivery service, late delivery of Products is out of our control and will not be eligible for a refund on the ground of late delivery after they have left our warehouse.
8.9 For all Gozney Products, if there is any present or visible damage to the Products, contact us on 01425 204999 or email us at enquiries@gozney.com within the same day, to report damages and ensure fast replacement of your products.
- PREPARING TO ACCEPT PALLET DELIVERIES
9.1 If you are purchasing Dome, the following terms apply:
9.1.1 You must notify us in advance of any delivery difficulties, which may be expected. This includes narrow road access or helpful hints and tips of how to find you. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space and access is required.
9.1.2 Delivery vehicles for ovens range from 7.5 tonne lorry upwards. If you require a small, 7.5 tonne lorry for delivery, you must submit a small vehicle request by contacting enquiries@gozney.com after placing your order. We cannot guarantee delivery vehicle sizes as they are provided by third parties outside of our control.
9.1.3 Once the oven/ accessories have been loaded onto the truck, we do not control the delivery of the Products. Product dispatch is via standard national courier services. We cannot guarantee delivery times as they are provided by third parties outside of our control.
9.2 We ask all of our consumer customers NOT to book any installer or other related trade persons until the Products have arrived safely with you and have been checked as correct and in good condition. We also ask that you do NOT plan any social events (involving the Product(s)) until the Product(s) have arrived safely and checked as correct in good condition.
9.3 Mainfreight is a KERBSIDE delivery, meaning the driver will remove the pallet off the vehicle with a tail lift and move the pallet by pallet truck only on hard standing, level ground. It is NOT the driver’s responsibility to move or assemble your oven beyond the kerb as they are not insured to do so.
9.5 If, for any reason, the delivery cannot be completed due to absence of recipient at address, unsuitable delivery conditions or otherwise, the goods will be returned to depot and a re-delivery charge may apply at full price.
9.6 To track/follow up your delivery, refer to your tracking email or contact us for delivery details including consignment numbers and courier contact details.