Terms & Conditions


1.1 In these terms and conditions, unless the context otherwise requires, the following terms have the following meanings:

1.1.1 “Products” means wood and gas ovens and accessories supplied for sale by us to you;

Oven Range agreed to be provided by us in a sales order (please note that installation services are only available to certain commercial customers);

1.1.3 “us” or “we” means Gozney Group Limited, a company registered in England with company number 07200046 and registered office at the Third Floor, Bobby's, The Square, 2-12 Commercial Road, Bournemouth, BH2 5LP, United Kingdom;

1.1.4 “Website” means the website through which we sell the Products or the Services: gozney.com; and

1.1.5 “you” means the customer purchasing Products or the Services, and “your” shall be interpreted accordingly.



2.1These terms and conditions (the “Conditions“) apply to the sale Products and (where available) Services by us, whether through our Websites or by other means.
2.2 These Conditions together with an order or order confirmation accepted in accordance with clause 3 below (the “Contract“) constitutes the entire agreement between the parties relating to the purchase of Products and/or Services. Any statement, promise, representation, assurance or warranty made or given by or on our behalf which is not set out in the Contract shall not become part of the agreement.
2.3 Your privacy is also very important to us and these Conditions must be read in conjunction with our Privacy Policy which can be found at www.gozney.com/pages/privacy-policy


3.1 We only supply Products for purchase by adults and we do not sell to children. If you are under 18, you may use our Website only with the involvement of a parent or guardian.

3.2 For Products purchased on our Websites, the following provisions apply:

3.2.1 The places we deliver to vary depending on the Product and will be displayed on the appropriate webpage.

3.2.2 The Products and the prices on the Websites are an invitation to place an Order only and do not constitute an offer by us to you to purchase the Products.

3.2.3 You can add Products to your shopping cart by clicking on the "Add to Cart" button. You can access the shopping cart at any time by clicking on the shopping cart icon in the upper right corner of our Website. You can remove Products from your shopping cart or change the number of items. If you want to order the items from the shopping cart, you can click the "Checkout securely" button. Afterwards you can enter your Contact Information and Shipping Address and continue with “Continue to shipping”. As an alternative, you may also select the express checkout via PayPal. After selecting your shipping method, select “Continue to payment”. After selecting your payment method, when you click the “Pay now” button, the placing of such order will constitute an offer by you to purchase the Products subject to these Conditions. You should review the order and correct any incorrect details before pressing the “Pay now” button. You are bound to this offer for a maximum of seven days.

3.2.4 We may reject your order for any reasonable reason, for example, but not limited to, incorrect or incomplete information, a declined credit or debit card, or lack of availability. If we are unable to accept your order, we will notify you by email.

3.2.5 An online order shall only be accepted by us when you receive a confirmation email from us which, subject to the provisions of Condition 3.2.6, shall create a Contract. The date of the Contract shall be the date on which we issue the confirmation email. As an exception to this, by finishing the express checkout process via PayPal or pressing the “Pay now” button with PayPal as your payment method of choice, a contract is concluded in this moment subject to these Conditions.

3.2.6 Acceptance of your order is not a guarantee by us of the availability of the Products and all acceptances are conditional on availability of the Products. If the Products which you have ordered are not available, we shall inform you of this as soon as possible.

3.2.7 If you receive a confirmation email for an order which you did not place, or if the details in the confirmation email do not match the order which you placed or intended to place, you must contact our customer services department by sending an email to enquiries@gozney.com or by calling us on 01425 204 999 to cancel the order or correct the details.

3.4 You receive the text of the current version of the Conditions together with the confirmation email.



4.1 The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
4.2 Any samples, drawings, descriptive matter, or advertising produced by us and any descriptions or illustrations contained in our catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract or have any contractual force.



5.1 The following terms are applicable to purchases of Products on our Website and all sales to consumers:

5.1.1 Unless otherwise stated, prices are inclusive of VAT, but they do not include delivery charges which will be added to the total amount at the point of order completion.

5.1.2 If you are located outside of the UK, EU, US, Canada or Australia, the prices are exclusive of any applicable sales tax and import duties applicable in your country as well as delivery charges which will be added to the price.

5.1.3 We will require payment at the time of placing the order.

5.2 The following terms are applicable to sales to corporate and business customers (excluding Website sales):

5.2.2 Where we provide you with a quotation or a trade price list, prices are, unless otherwise stated, exclusive of VAT and any other sales tax or duty and do not include packaging or delivery charges or the cost of installation. Invoices are payable: within 7 days of the date of any invoice in respect of the Products; and within 14 days of completion of works in respect of any Services.

5.3 The following terms apply to all sales.

5.3.1 If you fail to make any payment due to us under the Contract by the due date for payment, then we reserve the right to charge interest on the overdue amount at the rate of 4% per annum above Lloyds Bank Plc's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment.

5.3.2 You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies we may have, set off any amount owing to us by you against any amount payable by us to you.

5.3.3 If the rate of VAT changes between the date of the order and the date of delivery, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

5.3.4 Whilst we make every effort to ensure prices and information accessible via the Websites and are brochures or price lists are accurate, complete and up to date, we cannot guarantee this. We do reserve the right to correct any mistakes without liability to you. We will email you if the Contract is affected by a mistake and you will have the right to cancel the Contract. If you cancel you will receive a full refund of the price paid by you.



6.1 Ownership of the Products will pass to you on the date on which you pay for the Products.

6.2 Risk of damage to or loss of the Products shall pass to you at the following times:

6.2.1 If you purchase Products on our Website, risk will pass upon delivery to your address.

6.2.2 If you are a commercial customer and we have agreed an Incoterm with us for delivery under Incoterms 2010, then, unless otherwise agreed on the order confirmation, risk will pass at the time specified by the agreed Incoterm.

6.2.3 In all other cases, risk will pass when the Products leave our warehouse.



7.1 If you are purchasing from us as a consumer in the United Kingdom or the European Union, and you purchase our Products away from our premises (such as through our Websites) you are entitled to a statutory "cooling off period" allowing you to cancel the Contract for any reason if you change your mind:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (Gozney Ltd., Unit 18 & 19, Christchurch Business Park, The Radar Way, Christchurch BH23 4FL, phone +44 (0)1425 204999, e-mail: enquiries@gozney.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the model withdrawal form printed below for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods in their original unused condition with packaging intact, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline shall be deemed to have been met if you return the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form).



I/we* hereby withdraw from the contract concluded by me/us* for the purchase of the following goods:

ordered on*: received on: *

Name of the consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of communication via paper):


(*) Delete where inapplicable.

7.2 You cannot withdraw from contracts for the delivery of Products which have been specifically tailored to your specifications, or personalised, or the Products by their very nature cannot be returned or are liable to deteriorate.

7.3 Under our goodwill guarantee returns policy for consumers in the USA, Canada, Australia, UK and the European Union, we will extend the returns period for Products to 30 days from the date of receipt of the Products provided the Products are in their original, unused condition and returned in their original packaging with a copy of the original delivery note.


8.1 Changes to the shipping address must happen within 24 hours so that we can ensure our third party warehouses have time to make the change, otherwise this change could incur a surcharge. Whilst every effort will be made to accommodate the address change request, we cannot guarantee that we will be able to make this change before the Product(s) ship. As a result, address change fees may apply.
8.2 For international deliveries, we may agree a shipment term with you in your order confirmation which will be construed in accordance with Incoterms, 2010.
8.3 If you fail to take delivery of the Products:
8.3.1 delivery will be deemed to have taken place on the date for delivery;
8.3.2 risk in the Products will pass to you; or
8.3.4 we may (without prejudice to any of our other rights) dispose of the Products.
8.4 For Dome Products, a recipient is required to be present at the address to sign and confirm receipt of goods in satisfactory condition. Our delivery partner will call you prior to delivery to book in a delivery appointment.
8.5. Failure to provide us with the correct delivery address or contact number may result in a re-direction charge of full price.
8.6 The time it takes for us to ship the Products depends on stock levels and will be specified to you at the time you place your order, or failing that, by email following our receipt of your order.
8.7 The time it takes to deliver the Products once they have been shipped depends on the delivery service we use, which depends on the type of Product and your location. Delivery timings will be shown on product page at time of purchase.
8.8 Since we use a third party delivery service, late delivery of Products is out of our control and will not be eligible for a refund on the ground of late delivery after they have left our warehouse.

8.9 For all Gozney Products, if there is any present or visible damage to the Products, contact us on 01425 204999 or email us at enquiries@gozney.com within the same day, to report damages and ensure fast replacement of your products.


9.1 If you are purchasing Dome, the following terms apply:
9.1.1 You must notify us in advance of any delivery difficulties, which may be expected. This includes narrow road access or helpful hints and tips of how to find you. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space and access is required.
9.1.2 Delivery vehicles for ovens range from 7.5 tonne lorry upwards. If you require a small, 7.5 tonne lorry for delivery, you must submit a small vehicle request by contacting enquiries@gozney.com after placing your order. We cannot guarantee delivery vehicle sizes as they are provided by third parties outside of our control.
9.1.3 Once the oven/ accessories have been loaded onto the truck, we do not control the delivery of the Products. Product dispatch is via standard national courier services. We cannot guarantee delivery times as they are provided by third parties outside of our control.
9.2 We ask all of our consumer customers NOT to book any installer or other related trade persons until the Products have arrived safely with you and have been checked as correct and in good condition. We also ask that you do NOT plan any social events (involving the Product(s)) until the Product(s) have arrived safely and checked as correct in good condition.
9.3 Mainfreight is a KERBSIDE delivery, meaning the driver will remove the pallet off the vehicle with a tail lift and move the pallet by pallet truck only on hard standing, level ground. It is NOT the driver’s responsibility to move or assemble your oven beyond the kerb as they are not insured to do so.
9.5 If, for any reason, the delivery cannot be completed due to absence of recipient at address, unsuitable delivery conditions or otherwise, the goods will be returned to depot and a re-delivery charge may apply at full price.
9.6 To track/follow up your delivery, refer to your tracking email or contact us for delivery details including consignment numbers and courier contact details.


11.1 For more information on our warranty, please see the warranty information page here.
11.2 For more information on making a warranty claim, please see the warranty information page here



12.1 If you are a consumer:
12.1.1 We will be responsible for any losses you suffer as a result of us breaching these Conditions if the losses were reasonably foreseeable to both you and us at the time the Contract for the relevant Products is made.
12.1.2 Save as stated in Conditions 12.3 and 12.4 We will not be liable for any indirect or consequential loss that is not reasonably foreseeable to both you and us when the Contract was made. Our liability to you and your liability to us for breach of these Conditions will not exceed an amount equal to five times the price paid or payable by you for the Products ordered.
12.2If you purchase from us for business purposes, then
12.2.1 Subject to clause, we will not be liable to you, whether in tort (including negligence), for breach of contract, breach of statutory duty or otherwise for: any indirect or consequential loss; or for any business loss (including loss of profits, contracts, income or revenue), anticipated savings, data, goodwill or wasted expenditure, whether direct or indirect.
12.2.2 Subject to clause 12.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price of the Products or the Services to which the claim relates.
12.2.3 If any items are missing from your order, or there are any other irregularities such as faulty or incorrect items, you must notify us as soon as possible in writing, and by no later than within 7 days of Product delivery in order for us to rectify the problem. Failure to notify us within this time frame may result in the inability to rectify this problem.
12.3 Whether you are a business or a consumer, nothing in these Conditions shall exclude or limit either party's liability to the other for
12.3.1 death or personal injury caused by negligence
12.3.2 fraud;
12.3.3 defective products under the German product liability act (“Produkthaftungsgesetz”); or for
12.3.4 any other liability that cannot be lawfully excluded or restricted.
12.4 Nothing in these Conditions affects your statutory rights as a consumer.


13.1 We may cancel the Contract if an event outside our reasonable control makes it impossible by commercially reasonable means to provide the Products in accordance with the Contract, and we shall not be in breach of these Conditions if we do cancel due to such an event. As soon as we become aware of the need to cancel the Contract we will contact you by email setting out our reasons for cancellation. You will receive a full refund of the price paid by you.


14.1 Any information that you provide to us pursuant to the Contract shall be processed in accordance with our Privacy Policy and applicable data protection legislation.
14.2 We also use cookies on our Website. For more information, please see our Cookies Policy.


15.1 In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/gozney/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/gozney/privacy_policy).


16.1 From time to time we may offer promotional offers in respect of certain Products on our Website. These promotional offers will be subject to availability of the relevant Products and are not an indication of availability
16.2 All promotional offers offered by us shall be subject to these Conditions together with any applicable additional terms and conditions, rules and instructions. Where there is a conflict between these Conditions and any additional terms and conditions, rules and instructions these Conditions shall apply.


17.1 We may engage sub-contractors to fulfil any aspect of this Contract as long as the performance of the Contract is not affected.
17.2 An entity which is not expressly a party to the Contract has no right to enforce any term of the Contract or these Conditions.
17.3 If any of the numbered terms in these Conditions is found to be void or unenforceable, such invalidity or unenforceability shall not affect the remainder of these Conditions.
17.4 We reserve the right to make changes to these Conditions at any time. Your Contract will be governed by the version of these Conditions in force at the time that you placed your Order.
17.5 These Conditions and the Contract shall be governed by and construed in accordance with the laws of England.  

From the kitchen

  • Neapolitan Pizza Dough by Mike Fitzick

    Mike Fitzick, also known as The Pizza Jew recently flew over to Gozney HQ to share his tips and tricks for the perfect Roccbox pizzas. Mike lifted the lid on this top secret dough recipe and showed us how he creates beautifully puffy crusts in Roccbox.

    View recipe
    Neapolitan Pizza Dough by Mike Fitzick
  • Sourdough Pizza

    View recipe
    Sourdough Pizza
  • Detroit Style Pizza

    View recipe
    Detroit Style Pizza
  • DJ BBQ Steak Sandwich

    Seared, juicy steak topped with wood-fired, dirty onions in crusty, fresh sourdough ciabatta – this was one great day to be filming recipes in the studio!

    View recipe
    DJ BBQ Steak Sandwich